LIV Residential (owned by Orange Capital Partners), a property management company active in Denmark and the Netherlands, is committed to flawless screening of potential tenants. Fast and reliable verification, especially focused on sanction lists and PEP (Politically Exposed Persons), is essential to meet compliance requirements and ensure the quality of tenants. To optimize this process, LIV Residential chose to integrate SCOPE FinTech Solutions' CDD API with their existing HubSpot platform.
The Challenge
Prior to working with SCOPE FinTech Solutions, the screening process was manual and time-consuming. Employees had to enter data into an external portal, a task that was not only error-prone but also negatively impacted employee satisfaction. LIV Residential faced the challenge of speeding up and automating this process without compromising the accuracy and reliability of the screenings.
The Solution
LIV Residential implemented CDD API within their HubSpot environment. This made tenant screening an automated process that could take place directly within their existing workflows. With just the click of a button, a candidate can now be screened without additional manual input.
According to LIV Residential, the choice of SCOPE was based on ease of use, previous positive experiences with the CDD On Demand portal, and recommendations from the market. Companies such as Vesteda and Xitres formed benchmarks that confirmed the choice.
Results
- Faster and more efficient screening process.
The integration eliminated the manual entry process, reducing the time per screening by five minutes. This may seem small, but for an organization that conducts hundreds of screenings per month, the impact is substantial.
- Higher employee satisfaction
By automating routine tasks, employees' workloads were lightened, giving them more time for more important tasks. This improved not only efficiency but also employee satisfaction.
- Better data quality
Having candidate data already available within HubSpot eliminated the risk of errors due to duplicate entry.
- Measurable impact
In the first three months after implementation, LIV Residential conducted more than 500 screenings, a clear indication of the scale of the solution's deployment.
Recommendation
LIV Residential commends the support and service provided by SCOPE FinTech Solutions. Based on their experience, LIV Residential recommends SCOPE FinTech Solutions to other property managers looking to improve their screening processes. “In fact, we have already recommended SCOPE to others,” says LIV Residential.
Partnering with SCOPE FinTech Solutions has helped LIV Residential transform their tenant screening process. Thanks to the integration with HubSpot, LIV Residential can now screen faster, more efficiently and more reliably, with benefits for both their employees and the organization as a whole.
