Notification improvements

This blog contains the most relevant developments of our KYC Cloud Portal since the last  update in June 2018. 

 

  • Notifications on changes

To prevent messages and new documents from going unnoticed, clients receive automated notifications when new documents have been added by the asset manager. The clients can view the documents directly from the notification, or can find them in their document overview.

 

  • Notification for added/removed documents

To ensure an account manager does not miss out on any signals from the client, the account manager also receives a notification when one of his / her customers adds a new document. In compliance with GDPR Art. 17 (Right to erasure or right to be forgotten) clients are able to remove documents they uploaded themselves. To safeguard a complete dossier, the account manager will be notified and will be able to view the deleted documents to ensure no required information gets lost.

 

  • Additional customizing options email invitations

Asset managers can now use different invitation emails based on the type of user. Sending different email invitations to different user types allows the asset manager to customize the email content for individual clients, legal entities and employees. For example, the asset manager may request clients to prepare certain documents or provide additional information.

 

  • Changes & notifications

The SCOPE KYC cloud portal keeps track of all changes in a client’s profile. This allows the advisor to view the client’s profile at any given time in the past. The SCOPE KYC cloud portal features a Changes overview that chronologically displays all changes, the previous values, the date and the person responsible for the changes.

An automated service keeps track of all these changes and alerts the responsible account manager. This way no changes go unnoticed. A schedule mechanism prevents users from receiving large amounts of notifications. For privacy and safety reasons, the alerting mechanism uses the internal message system to deliver the notifications. Users receive a “new notification email” to ensure they are aware of new notifications.

The changes overview shows all changes in a chronological order. It gives insight in the previously entered data (old values), the updated information along with the date & time of the changes and the person who made the changes.

By using the “look in the past” function, it is possible to jump to the situation right before or after the changes have been made.

 

 

 

  • Generate tripartite agreement documents KAS BANK

In addition to Binckbank documents, asset managers can also easily generate the required KAS Bank tripartite agreement forms by using the SCOPE KYC cloud portal. All

available information regarding a client is used to prefill the KAS Bank’s documents

 

Documents

  • Multi-upload support

It is now possible to upload multiple files at the same time. Drag or select a set of documents and upload them in one go. If required, users can enter additional information per document.

 

  • Tags

Add tag support for documents.

What is a tag? A tag is a descriptive term that you assign to an item to categorize it and make it easier to find.

Advantages of tags (compared to a folder structure):

  • documents are easier to find;
  • a document can have multiple tags;
  • tags are very flexible: multiple combinations are possible.

Tips for using tags:

https://zapier.com/blog/how-to-use-tags-and-labels/

 

  • Separating clients among account managers

Some firms allow advisors to access all clients; other firms use a Chinese Wall (information barrier) to keep client data strictly with their designated advisor or agent. Within the SCOPE KYC portal this is a setting the investment firm can adjust by themselves. (this option can be found under Settings > Other settings). Employees with management (administrator) rights have access to all customers.

 

  • Goals

Investment goals change over time. To allow easy adjustments it is now possible to copy an existing goal and adjust it. If a client’s goal changed drastically, it is always possible to create an investment goal from scratch. To ensure no information gets lost all previous goals are archived and can be viewed for future reference.

 

  • Auto log-out settings

As a security precaution: if a user logs in and remains idle for an extended period, they receive a pop-up warning them their session is about to end due to inactivity. If the user doesn’t click the “Extend session” button, the user is automatically logged out. Asset managers now have to ability to adjust the duration after which an automated log-out is performed. For additional security we advise asset managers to use two factor authentication.

What is 2FA (two factor authentication)?

With 2-Step Verification (also known as two-factor authentication), you add an extra layer of security to your account. After you set it up, you’ll sign in to your account in two steps using:

  1. Your password
  2. A generated code (from with a phone app)